Terms and Conditions

1. The service provider and the agreement

The “Al-Marji / Al-Marji” service is provided by SHOULAT AL AMAL HANDICRAFTS - L.L.C - S.P.C, a company registered in United Arab Emirates — Activity: e-commerce via websites — activity code 4791018 — referred to in these terms as “the Platform” or “Al-Marji”.

“The Client” means the natural or legal person who owns the account or subscribes to the service.

These terms, the Privacy Policy, and any plan- or order-specific details shown to the Client before purchase together form the agreement governing use of the service.

The Arabic text is the adopted and governing text. The English version is provided for convenience, and where the meaning differs between the two versions the Arabic text prevails, subject to applicable mandatory provisions.

Creating an account, confirming acceptance, purchasing a subscription, or continuing to use the service after the terms have been made available to read constitutes electronic acceptance of them.

The Platform may keep an electronic record of acceptance including the version of the terms accepted, its date and time, the associated account, and other data necessary to evidence the acceptance and the transaction.

The minimum contracting age is 18 years. Where the service is used on behalf of a company or entity, the user confirms that they have the necessary authority to use the account and enter into the subscription on its behalf.

2. Nature of the service

“Al-Marji” is a technology platform that uses automation and AI technologies to help the Client prepare and produce digital content, including text, audio, images, videos and the related production elements.

The Platform is not a medical, legal, financial or professional adviser, and its tools do not replace the Client's expertise or professional judgement.

The final editorial and professional decision about the content the Client chooses to use or publish remains the Client's own.

The Platform does not publish content on the Client's behalf unless a service including that has been expressly agreed.

3. The account and its security

The Client undertakes to provide accurate and reasonable information when creating the account and to keep their login details confidential.

The account may not be shared, resold, or made usable by others in a way that breaches the plan or these terms.

If there are reasonable indications of account compromise, fraud, misuse, or a security or legal risk, the Platform may temporarily suspend some account functions to protect the Client and the Platform until the situation is verified.

4. Use of AI technologies

Some or all stages of content preparation rely on AI systems and third-party technology providers.

Automated outputs may need review or editing, and may sometimes contain errors or information that needs human verification.

Claim- and source-review tools help improve content quality, but they do not constitute a guarantee of absolute scientific or professional accuracy.

It therefore remains important for the Client to review the content before approving it, particularly where the content relates to a professional or specialised field.

5. Content review and approval

Where the Platform's usual production route applies, a video passes through a documented approval of the script and then a documented approval of the final video before final delivery.

The Client is asked to review the information, claims, names, images and professional elements before approving.

Final approval means that the Client has reviewed the version provided to them and accepts its use for the intended purposes.

A video is considered delivered when it is made available to the Client as a final version through the adopted delivery channel after the required approvals are complete.

6. Plans and entitlements

The pricing or plan page sets out the entitlements included in each subscription, such as the number of videos, the production cadence, revisions, or other features.

Plan entitlements belong to the billing cycle for which they were issued, unless expressly stated otherwise.

Unused entitlements expire at the end of the billing cycle, do not carry over automatically to a later cycle, and have no cash value.

Where a phrase such as “unlimited” is used, it refers to ordinary, fair professional use of the service, and does not extend to excessive automated use, resale, or account sharing that amounts to misuse of the service or its resources.

The availability of some production routes or features may depend on the availability of the providers and technologies in use at the time.

7. Subscription, payment and renewal

Subscriptions renew automatically according to the billing cycle shown to the Client at purchase, unless the Client stops renewal before the next renewal date.

Payments are processed through Stripe or another payment provider shown to the Client at checkout.

Al-Marji does not store full card details on its servers.

The paid subscription cycle begins when payment succeeds, and the plan entitlements become available according to their terms.

If any taxes or fees become legally applicable, they will be handled in accordance with the regulatory requirements applicable at that time.

If a due payment cannot be collected, creation of new content may pause temporarily until payment succeeds, and the payment provider may retry collection according to its settings.

8. Stopping renewal

The Client may stop automatic renewal of the subscription at any time from the customer portal.

Stopping renewal does not cancel a subscription cycle that has already been paid for.

Once renewal is stopped, no new subscription cycle is charged after the current cycle ends; the current subscription remains active until the end of the paid period, and the Client may use the remaining entitlements of the plan during that period.

Creation of new content stops at the end of the paid period or when the plan entitlement is fully consumed, whichever applies first.

Entitlements not used by the end of the cycle expire and do not carry over to another cycle.

Stopping renewal does not, in itself, refund the fees of the current subscription cycle — even where cancellation occurs shortly after payment or before the plan entitlements have been fully used — provided the service was available to the Client under the subscription.

9. Refunds and handling of service failure

Voluntary cancellation, a change of mind, or not using the full plan entitlements does not, in itself, refund the fees paid for the subscription cycle.

If a production run encounters a temporary fault or cannot be completed at one provider, the Platform may retry, re-produce, or use an alternative technical route or provider to deliver the service.

Unsuccessful technical attempts are not treated as a final failure where the service can still be completed and the required result delivered within a period appropriate to the nature of the service.

If the paid service finally cannot be materially provided and the problem cannot be remedied or the service re-performed, the amount relating to the affected service is handled according to the nature of the failure and the rights established by law.

If the Client received no material part of the paid entitlement because of a final service failure, the remedy may include returning the full amount relating to the affected cycle.

If part of the entitlement was delivered and the remaining part finally could not be delivered, any refund due is limited to the value of the part that was not delivered.

For plans whose principal entitlement is a fixed number of final videos, the undelivered part is calculated as the ratio of the number of final videos that could not be delivered to the total number of videos covered by the subscription cycle in question, taking into account the price actually paid for that cycle.

Generation attempts or internal retries that never reached the Client are not counted as delivered videos.

Any duplicate charge or confirmed billing error is likewise handled according to the outcome of verifying the transaction and the payment provider's records.

No refund arises from a delay or non-delivery caused materially by the Client's late approvals, failure to supply required materials, failure to respond, sending invalid files, requesting content that cannot lawfully be provided, or requests falling outside the scope of the plan.

This policy does not affect any right that may not lawfully be excluded by agreement.

10. Production and delivery times

Production times or dates shown are operational estimates unless it is expressly stated that a particular date is binding.

Turnaround may vary depending on how quickly the Client approves, the type of content, provider availability, technical complexity and workload.

If one technical route is delayed, the Platform may use a suitable alternative route where that helps deliver the agreed result.

Where the delay relates to waiting for an approval or material required from the Client, the turnaround is affected accordingly.

11. External service providers

Some Platform functions rely on independent services such as hosting, payment, AI, voice, generation and messaging.

The technologies, limits or availability of these services may change from time to time.

The Platform may use an alternative provider or adjust the technical route where that is necessary to continue providing the service properly.

If an external outage results in a final inability to provide a paid part of the service and it cannot be addressed by suitable means, the service-failure provisions in these terms apply.

12. Materials provided by the Client

The Client confirms that they hold the right or permission necessary to use the images, texts, names, logos, voices, marks and any other materials they provide to the Platform.

The Client grants the Platform and its providers, for the period necessary to provide the service, the permission needed to process, store, transform and transmit these materials to the extent necessary to perform the requested service.

The Platform may not be used to create content that impersonates another person or that relies on someone else's image, voice or materials without the necessary right or permission.

13. Image, likeness and voice

Where the Client chooses a style that relies on their own image, the image is used after obtaining the express consent required to create the agreed visual identity.

When the Client withdraws consent to the use of their image, all new use of that image, and of any visual identity or avatar derived from it, stops immediately.

The stored image and every identity or avatar asset derived from it are deleted from all active storage we control, without undue delay.

Copies may remain in backups until they expire or are replaced under the applicable backup retention schedules, and are not used for any new processing.

We keep only the record of consent and of its withdrawal, and the history of videos already delivered. Legal, transaction and audit records required to be retained are not deleted.

Any copies that previously reached AI providers during production are subject to those providers' own retention policies, and we cannot promise their deletion from those providers' systems.

Voice-cloning features are used only after separate, express consent, where that service is available.

Withdrawing consent to use the image or voice does not, in itself, refund the subscription cycle fees where other services and entitlements within the plan remain available to the Client.

14. Intellectual property

The Platform's software, systems, templates, designs, methods of operation, technical processes, workflows, software architecture and related know-how remain owned by the Platform or by the relevant rights holders.

A subscription grants no right to copy, extract, reverse-engineer, sell or license these systems to others.

Original materials provided by the Client remain owned by their owner.

After payment of the fees due, the Client has the right to use and publish the final content delivered to them for their professional and commercial purposes, to the extent permitted by the rights of the Platform and of the sources and providers used to produce that content.

Given the nature of AI-generated content, the Platform does not warrant that every generated element is itself protectable by an exclusive right or that it will not resemble other independent outputs.

15. Acceptable use

The Platform must be used lawfully and responsibly.

It may not be used for unlawful content, impersonation, fraud, defamation, infringement of privacy or intellectual property, use of another person's image or voice without permission, attempts to breach or disrupt the Platform, or circumvention of account limits or security controls.

If there is reasonable cause to believe that a request or use may cause a legal or security problem or infringe the rights of others, the Platform may refuse that request or suspend its execution until the situation is clarified.

16. Suspension or termination of the service

The Platform may suspend some or all account functions where an amount due is unpaid, where there is misuse, fraud or a security risk, a material breach of these terms, or a request from a competent authority.

Where the suspension or termination results from a breach by the Client, that does not automatically refund the fees of the current subscription cycle.

Where the Platform terminates a subscription for a reason not attributable to the Client and the Client was unable to benefit from a paid part of the service, the undelivered part is handled in accordance with the service-failure provisions.

17. Content outcomes

The Platform assists in producing content, but does not guarantee any particular commercial outcome after publication.

The Platform does not guarantee a particular number of views, followers, customers, sales or revenue, a particular level of engagement, or a particular ranking on social media platforms.

The policies and algorithms of external platforms may also change outside Al-Marji's control.

The decision to use or publish the content remains the Client's, after review and approval.

18. Responsibility for the service

Subject to rights and liabilities that may not lawfully be excluded or limited, the Platform's liability does not extend to indirect or consequential losses such as profits or commercial opportunities expected to arise from use of the service.

The Platform is likewise not responsible for the professional decisions the Client makes, or for the edits or uses the Client applies to the content after delivery.

For contractual claims where liability may lawfully be limited, the Platform's aggregate liability does not exceed the total fees actually paid by the Client to the Platform in the twelve months preceding the event giving rise to the claim.

This does not affect any liability that may not lawfully be excluded or limited.

19. Third-party claims connected to the Client's use

Where a third-party claim arises because of material the Client provided without appropriate right, or because of unlawful use of the service, or because of content the Client requested or approved and used in a way that infringes the rights of others, the Client bears the reasonable costs and losses directly resulting from that, to the extent permitted by law.

This does not extend to any part of the claim resulting directly from an independent breach by the Platform of its own obligations.

20. Circumstances beyond control

The service may sometimes be affected by general circumstances the Platform cannot reasonably control, such as wide infrastructure outages, governmental decisions, disasters, large-scale cyber attacks, or other force majeure events.

In such cases the Platform works to limit the impact of the interruption and to restore the service wherever possible.

If the event finally results in a material part of the service not being performed, its effects are handled in accordance with the law and the relevant provisions of these terms.

21. Changes to prices and terms

No price change applies retroactively to a subscription cycle that has already been paid for.

If the subscription price changes, the Client is notified at least 30 days before the new price affects a later renewal.

Where a material change is made to these terms, the Client is notified at least 30 days before the change takes effect.

A change may be applied sooner where required by law or necessary to address an urgent security risk.

The Client may be asked to confirm acceptance of the new version where appropriate.

22. End of subscription and library access

After the subscription ends, creation of new content stops.

The right to download content already in the Client's library remains available for 30 days after the subscription ends, unless a legal or security situation requires otherwise.

After that period, data and content are handled in accordance with the Privacy Policy and the applicable retention periods.

Deletion requests via support@almarji.ai.

23. Governing law and jurisdiction

These terms are governed by the laws of the United Arab Emirates and the Emirate of Abu Dhabi and the applicable local rules.

Where jurisdiction may be agreed, the courts of Abu Dhabi, without prejudice to any mandatory consumer rights under applicable law has jurisdiction over disputes relating to these terms or to the service.

This does not affect any mandatory jurisdiction or right established by law.

24. General provisions

If any provision of these terms is found unenforceable, the effect is limited to that provision to the extent necessary, and the remaining terms stay in force.

The Platform's failure to exercise a right at a particular time does not amount to a waiver of it.

The Platform may transfer or assign its rights and obligations relating to the service in the context of a transfer, restructuring or succession of the business, in accordance with applicable legal requirements.

The Client may not transfer their account or contractual rights to another party without the Platform's consent.

These terms, together with the Privacy Policy, the plan terms and any specific written agreement, constitute the entire agreement relating to use of the service.

25. Support and complaints

You can contact the Al-Marji team about support or complaints at: support@almarji.ai, or through the support form on the website.

A reference number is created for support requests to help the team and the Client track the case.